Gould said that the centre received more than 15 million calls in the last year, 70 per cent of which were from Canadians inquiring about their application status. Previously, applicants had to phone a call centre to check on the status of their applications. It was something that became abundantly clear, and it's a big lesson learned from situation, she told reporters outside the House of Commons. On Tuesday, Gould said the backlog showed there was a need for an online status tracker. WATCH | Federal government announces online passport status tracker Federal government announces online passport status trackerĢ3 hours agoDuration1:17Minister of Families Karina Gould says this is the first step in modernizing the system after months of delays due to a backlog. Karina Gould, the minister responsible for government services, announced in January that the backlog had been virtually eliminated. The result was a backlog that hobbled the application system (new window). Passport offices became overwhelmed with applications last year as the government began to ease pandemic-related travel restrictions. The federal government launched a new online portal on Tuesday that allows recent applicants to see where their applications stand.
Canadians waiting anxiously for their passports to arrive before a trip abroad now have a new option to check the status of their applications.
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